Shipping Policy

At AMU Design Shop, we are committed to making your shopping experience smooth and convenient—from the moment you place your order to the day your furniture arrives at your doorstep. Please read the following information to understand our shipping and delivery process.

Shipping & Delivery

Currently, we offer shipping and delivery services within Delhi NCR only.
All orders are processed through our warehouse in Noida, where our team carefully prepares and dispatches your furniture.
We work with reliable logistics and delivery partners to ensure your order reaches you safely and on time.

Order Processing

Orders are typically processed within 20–25 business days after payment confirmation.
You will receive an order confirmation email once your order has been successfully placed.
Once your order is dispatched, you will receive a dispatch confirmation along with the tracking details, where applicable.
Delivery timelines may vary depending on the product, delivery location and logistical requirements.

Delivery Time

Estimated delivery timelines are as follows:

Small to Medium Items such as chairs, side tables and décor: 15–20 business days.
Large Items such as sofas, beds and cabinets: 20–25 business days.

These timelines are estimates and may vary depending on product availability, location and other logistical factors. Delays may occasionally occur due to unforeseen circumstances such as adverse weather conditions, public holidays, transportation issues or other circumstances beyond our control. We will make reasonable efforts to keep you informed in case of any significant delay.

Shipping Charges

Shipping charges are calculated based on factors such as the product’s size, weight and delivery location.
The applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
From time to time, we may offer free shipping on selected products or orders above a specified value. Any such offers will be clearly mentioned on our website.

Receiving Your Delivery

Please ensure that someone is available at the delivery address to receive the order.
We recommend checking the packaging and furniture carefully for any visible damage at the time of delivery, before signing the delivery receipt.
If you notice any visible damage, please mention it on the delivery receipt and contact our customer support team immediately.
For any damage noticed after delivery, please refer to our Return & Refund Policy for the applicable reporting timeline and procedure.
Assembly services, where applicable, will depend on the product. Please refer to the individual product description for details regarding assembly.

Changes to Your Shipping Address

If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible.
Address changes can only be accommodated before the order has been dispatched from our warehouse.
Once the order has been shipped, we may not be able to make changes to the delivery address.

Returns Due to Failed Delivery

An order may be returned to our warehouse if delivery is unsuccessful due to:

An incorrect or incomplete address provided by the customer.
The customer being unavailable to receive the order after multiple delivery attempts.
Any other circumstances attributable to the customer that prevent successful delivery.
A reshipment fee may apply if the order needs to be dispatched again.